pkokok Terms and Conditions

1.General Provisions and Acceptance

These Terms and Conditions ("Terms") form a legal agreement between the pkokok platform ("Platform", "Site" or "we") and all its users ("user", "member" or "you"). By accessing or using the pkokok.cam website, you confirm that you have fully read, understood, and accepted these Terms.

pkokok provides a safe, transparent, and entertaining online gaming service for players in Bangladesh. Our platform includes slots, fishing games, cricket betting, and live casino games.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which form an integral part of these Terms.

2.Account Registration and Management

2.1 Registration Process

To create an account on pkokok, you must provide accurate and complete information. Each user may open only one account. Creating multiple accounts is strictly prohibited and may result in all accounts being closed.

2.2 Identity Verification (KYC)

To prevent fraud and ensure security, pkokok reserves the right to carry out identity verification at any time. The following documents may be required before processing a withdrawal or to continue using the service:

• A copy of your National ID (NID) or passport
• A recent personal photograph
• Proof of bank account or mobile banking verification

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Sharing login details with any third party is prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

3.Eligibility and Age Requirements

To participate on the pkokok platform, users must meet the following eligibility requirements:

• You must be at least 21 (twenty-one) years old.
• Participation on the platform must be entirely voluntary and of your own free will.
• All information provided when creating an account must be true and accurate.
• You must play on your own account — playing on behalf of or as a representative of another person is prohibited.

4.Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount on pkokok is ৳300 (three hundred taka). The following payment methods are accepted:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposits are usually credited to your account instantly. If there is a delay for any reason, please contact our support team.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). After a withdrawal request is verified, it is generally processed within 30 minutes to 3 hours. pkokok reserves the right to suspend or cancel a withdrawal in the following circumstances:

• If identity verification is incomplete
• If there is suspicion of a Terms violation
• If the wagering requirements for a bonus have not been met
• If multiple accounts are suspected

5.Bonuses and Promotional Offers

5.1 Welcome Bonus

pkokok offers new members a 200% bonus on their first deposit, up to ৳15,000. For example, depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x). This means you must wager the total bonus amount 15 times before you can withdraw the bonus funds. Please note the following:

• Wagering must be completed within the set time limit from the date the bonus is awarded.
• Wagering may not count on certain games — details will be listed on the bonus page.
• Bonus funds cannot be withdrawn until wagering requirements are met.

5.3 Other Promotions

pkokok may from time to time offer cashback, reload bonuses, free spins, and tournament offers. Each offer has its own terms, which will be published at the time the offer is announced. pkokok reserves the right to change or cancel any promotion.

5.4 Bonus Abuse

Creating multiple accounts, changing identity, or using any other fraudulent method to abuse bonuses is strictly prohibited. If such activity is detected, the account will be terminated and all bonuses and related winnings will be forfeited.

6.Betting and Gaming Rules

6.1 General Betting Rules

Once a bet is confirmed, it generally cannot be cancelled or changed. The result recorded in the server log will be considered final. If a technical error affects the outcome of a game, that round may be voided.

6.2 Fair Play

pkokok ensures fair play in all games. Our game providers use Random Number Generator (RNG) technology to guarantee unbiased results. If you have an objection to the outcome of any game, you must notify us within 72 hours.

6.3 Software and Technical Issues

pkokok is not liable for any loss caused by internet disconnection or device issues. Using third-party software or scripts to influence game outcomes is prohibited.

7.Prohibited Activities

The following activities are strictly prohibited on the pkokok platform:

• Using the platform for money laundering or processing illegal funds.
• Attempting to access another user's account or defrauding other users.
• Playing games using bots, scripts, or automated methods.
• Collusion or gaining an unfair advantage by working together with other players.
• Creating an account using false information or committing identity fraud.
• Using any technology that unfairly influences game outcomes.
• Exploiting any platform vulnerability or bug for personal gain.

8.Intellectual Property

All content on the pkokok.cam website — including logos, designs, graphics, text, software, and other materials — is the intellectual property of pkokok. Copying, redistributing, modifying, or using these materials for commercial purposes without prior permission is strictly prohibited.

The intellectual property of game providers (Pragmatic Play, JILI, PG Soft, Spribe, etc.) is governed by their own respective terms and conditions.

9.Privacy and Personal Data

Full details on how your personal data is collected, used, and protected can be found in our Privacy Policy. In brief:

• Your personal data is used only for providing services and fulfilling legal obligations.
• All data is protected by SSL encryption technology.
• Your data is not sold to third parties.
• Data may be provided to authorities upon legal request.

10.Limitation of Liability

pkokok provides its platform on an "as is" basis. We accept no liability for the following:

• Loss caused by problems with your internet connection or device.
• Loss caused by unauthorized third parties.
• Financial loss from gaming — gaming carries full risk and the possibility of financial loss is always present.
• Service interruptions caused by factors outside our control.

11.Account Closure and Suspension

11.1 Closure by pkokok

pkokok may suspend or close any account without prior notice for the following reasons:

• Violation of any provision of these Terms.
• Detection of fraudulent or suspicious activity.
• Suspicion of money laundering or other illegal activity.
• Failure to cooperate with the identity verification process.

11.2 Closure by the User

You may request to close your account at any time by notifying our support team. Before the account is closed, all legitimately withdrawable funds will be returned in accordance with the rules.

12.Responsible Gaming

pkokok is deeply committed to responsible gaming. We believe gaming should be a form of entertainment, not a source of financial or mental distress.

• Members can set their own deposit limits, loss limits, and session limits.
• A temporary break feature is available for those experiencing gaming-related issues.
• A permanent account closure option (self-exclusion) is available.

For more information, visit our Responsible Gaming page.

13.Changes to Terms

pkokok reserves the right to change, amend, or update these Terms at any time. For significant changes, notice will be provided where possible via the registered email or on the site. Continued use of the platform after any changes means you have accepted the new Terms.

14.Contact & Dispute Resolution

14.1 Complaints & Disputes

For any dispute or complaint, please contact our support team first. We will try to provide an initial response to your complaint within 48 hours. Our process for resolving disputes:

• Step 1: Attempt an immediate resolution via live chat.
• Step 2: Submit a detailed complaint by email.
• Step 3: Review and final decision by higher authority.

14.2 Contact Information

Our support team provides service in Bengali via live chat 7 days a week, 24 hours a day. To contact us by email: [email protected]