pkokok Privacy Policy

pkokok collects information from you through various methods. We collect only the information that is necessary to provide our services properly and to improve your experience.

2.1 Information You Provide Directly

Information you voluntarily provide during registration, login, or transactions:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Identity verification document details (national ID card / passport number)
• Payment method details (information related to bKash, Nagad, Rocket, Upay accounts)
• Transaction information related to deposits and withdrawals
• Content of communications with the support team

2.2 Automatically Collected Information

The following information is automatically recorded while you use our platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time spent on the site, pages visited, and click data
• Game play history and betting activity
• Session tokens and access logs

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may occasionally collect information from trusted third-party verification services. This information is used solely for identity confirmation and anti-money laundering (AML) compliance.

pkokok uses the information collected from you for the following legitimate purposes:

• Account Management: Ensuring registration, login, and account security.
• Transaction Processing: Accepting deposits, distributing rewards, and completing withdrawals.
• Age and Identity Verification: Ensuring services are provided only to those aged 21 or above.
• Fraud and Scam Prevention: Detecting and preventing suspicious activity.
• Customer Support: Resolving your complaints and queries.
• Personalized Experience: Displaying games and offers based on your preferences.
• Legal Compliance: Adhering to applicable laws, regulations, and regulatory guidelines.
• Responsible Gaming: Identifying unusual gaming behavior and providing support.
• Marketing Communications: Sending promotional information with your consent.

pkokok never sells or leases your personal information. However, limited information may be shared with selected third parties in the following specific circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, cybersecurity, and technical support. These partners receive only the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, regulatory authority directive, or a lawful request from a law enforcement agency.

4.3 Fraud Prevention

Limited information may be shared with industry-recognized security networks for the purpose of preventing fraud, money laundering, or other illegal activities.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, in such cases we will notify you in advance and equivalent protections under this Policy will be ensured.

The pkokok website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience.

Types of cookies we use:

• Essential Cookies: Indispensable for the basic functionality of the site. They keep login sessions active and ensure security.
• Functional Cookies: Remember your preferences such as language and theme.
• Analytics Cookies: Monitor site usage to help improve services.
• Security Cookies: Prevent fraud and unauthorized access.

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

Retention periods:

• Account and Transaction Data: At least 5 years from the date of account closure (for legal compliance).
• Customer Support Records: 3 years after the request is resolved.
• Session and Access Logs: A maximum of 12 months.
• Marketing Preferences: Deactivated immediately after opt-out.

Once the specified period has passed, we delete or anonymize your information using secure methods so that it can no longer be linked to you.

pkokok adopts industry-leading technical and organizational measures to protect your personal information. Our security framework operates at the following levels:

Technical Protection:

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Intrusion Detection: Round-the-clock network monitoring system.
• Two-Factor Authentication: An additional security layer available for accounts.
• Regular Security Audits: Periodic reviews to identify and address platform vulnerabilities.

Organizational Protection:

• Employee access to personal information is determined on a need-to-know basis.
• Regular staff training on data protection.
• Confidentiality agreements with third-party vendors.
• A rapid response plan in the event of a security breach.

You retain the following rights regarding your personal information. To exercise these rights, contact our support team at any time:

8.1 Right to Know

You may request at any time to find out what information we hold about you. We will provide you with full details within 30 business days.

8.2 Right to Rectification

If there are any errors or inaccuracies in the information we hold about you, you may request that they be corrected. You can also change some information directly from your account settings after logging in.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we are not obliged to delete information required to meet legal obligations before the designated period has elapsed.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications or profiling. We will stop the relevant processing after receiving your objection request.

8.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

pkokok strictly provides services only to those aged 21 or above. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If we find that a minor has used our platform, we will immediately:

• Suspend or close the relevant account.
• Delete the collected information.
• Take the necessary steps in accordance with applicable rules.

If parents suspect that their child is using our platform, please contact our support team immediately.

Our platform has connections with game providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.) and payment services (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, for which pkokok is not responsible.

We recommend that you read the privacy policy of any third-party service before using it.

pkokok reserves the right to update this privacy policy as needed. In the event of changes:

• The "Last Updated" date at the top of the page will be updated.
• For significant changes, we will notify you via email or a notice on the site.
• Continued use of the platform after changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our data protection team in the following ways:

After receiving your data protection request, we will try to respond within 30 business days.